3+ years
Premium client service
Building trust, resolving concerns, and coordinating across teams.
Client Experience Operations Healthcare
Creating organized,
human-centred experiences.
Toronto-based client experience and operations professional with a BSc in Biology and experience across client intake, onboarding, high-touch customer service, and patient-facing pharmacy support.
- Current at Stoop Inc.
- BSc Biology
- English & Farsi
- Toronto, ON
A thoughtful first point of contact
01 / About
Helping people move through important processes with more clarity and calm.
My work has consistently centred on people: understanding what they need, explaining what comes next, and making sure details do not get lost along the way.
At Stoop Inc., I support the client journey from inquiry and discovery through onboarding, scheduling, follow-up, and service resolution. I'm now bringing that experience to non-clinical client and patient support roles in healthcare settings.
BSc
Biology, York University
A science foundation for thoughtful work in healthcare settings.
2 languages
English & Farsi
Clear, considerate communication across diverse communities.
3 summers
Community pharmacy
Early patient-facing experience in a detail-sensitive environment.
A client journey mindset
02 / Approach
From first contact to next step, every detail shapes the experience.
- 01
Welcome
Create a calm, professional first impression.
- 02
Listen
Understand the person, the request, and what matters next.
- 03
Document
Keep details accurate, organized, and easy to follow.
- 04
Coordinate
Connect schedules, people, and the right resources.
- 05
Follow through
Close the loop with timely, clear communication.
People-first experience
03 / Experience
A career shaped by service, communication, and care.
Client Experience & Operations Coordinator
Stoop Inc.
Owns the human side of the client journey in a technology startup, from initial inquiry and discovery through onboarding, scheduling, support, follow-up, and resolution.
- Serves as a primary point of contact for prospective and existing clients across email, phone, and virtual meetings.
- Conducts structured discovery and onboarding conversations, documents client needs, and coordinates appropriate next steps.
- Maintains organized client records, tracks open requests, and routes technical, privacy, or service concerns to the right team member.
Customer Service Representative
Harry Rosen
Delivered high-touch service in a premium retail environment where discretion, accuracy, composure, and strong follow-through mattered every day.
- Listened carefully and explained options clearly during purchases, returns, and service requests.
- Resolved concerns by coordinating with sales, inventory, and operations teams.
- Balanced multiple client needs while protecting a consistently professional experience.
English Teacher & Content Creator
CLI Language Institute
Adapted communication to different ages, abilities, and needs through structured conversations, teaching, progress documentation, and digital client communications.
- Evaluated learner needs and recommended appropriate program placement.
- Documented progress and communicated feedback clearly and constructively.
- Responded to online inquiries and created accessible educational content.
Pharmacy Assistant
Dr. Mehrizad's Pharmacy
Supported patients and the pharmacy team in a community setting, building an early understanding of calm service, privacy, accuracy, and organized administration.
- Welcomed patients and responded to general front-line and telephone questions.
- Supported document handling, payments, labeling, packaging, and organization.
- Handled patient interactions and pharmacy information with discretion.
Where I contribute
04 / Capabilities
Calm communication meets organized follow-through.
Client & patient experience
Warm first-contact service that helps people feel heard, informed, and respected.
Intake support
Careful listening, needs clarification, and organized next-step coordination.
Scheduling & follow-up
Dependable coordination across calendars, requests, team members, and deadlines.
Records & documentation
Accurate information handling with respect for privacy, detail, and continuity.
Clear communication
Professional explanations adapted to different people, needs, and situations.
Service resolution
Composed problem-solving and thoughtful routing when a request needs another team member.
Additional skills
- Administrative support
- Active listening
- Payment processing
- Conflict resolution
- Google Workspace
- Microsoft Office
Science & preparedness
05 / Education
A grounded foundation for healthcare-adjacent work.
York University · 2026
Bachelor of Science in Biology
Toronto, Ontario, CanadaCanadian Red Cross · 2026
CPR & First Aid
CertificationRRCA · 2026
Running Coach Level I
CertificationLet's connect
Looking for someone who can make client care feel clear, calm, and human?
I'd be glad to discuss client care, intake, patient services, or clinic administration opportunities in Toronto.